{
  "scope": "Ranked by matching entries in the fictional export. Personal details were never included.",
  "themes": [
    {
      "title": "Writing reports up at night",
      "topic": "reports",
      "evidence": [
        {
          "quote": "I finish the last visit and still have the job reports to write when I get home.",
          "fix": "Voice reports"
        },
        {
          "quote": "By the evening I am trying to remember which job needed a return visit.",
          "fix": "Voice reports"
        },
        {
          "quote": "I want to check a draft on my phone before I leave the house.",
          "fix": "Review before sharing"
        }
      ]
    },
    {
      "title": "The same part, different names",
      "topic": "parts",
      "evidence": [
        {
          "quote": "The office needs the part name we actually use, not a different name each time.",
          "fix": "Parts-list lookup"
        },
        {
          "quote": "Can the report use the same names as our parts list?",
          "fix": "Parts-list lookup"
        }
      ]
    },
    {
      "title": "A report the homeowner understands",
      "topic": "homeowner",
      "evidence": [
        {
          "quote": "I need a version the homeowner can understand without calling the office.",
          "fix": "Plain-English summary"
        }
      ]
    }
  ]
}